Product information
本体材質：レジン・PVC
塗装：ウレタン
ウィッグ材質：ナイロン・モヘア
商品発送後の返品・返却等はお受けいたしかねます。
商品（ドール本体、ウィッグを除く）が不良品の場合のみ交換いたします。キャンセルは注文後24時間以内に限り受付いたしますが、たとえ24時間以内であっても発送準備が完了している場合はお受けいたしかねます。
不良品の場合、交換が基本となりますが対象商品の在庫が無い場合は返金で対応いたします。その際、返品商品が当社に到着後3日以内にご購入代金を指定の口座へお振込みいたします。
クレジットカード決済で購入された場合の返金は返金手数料が発生致します。
1. Do points have an expiration date?
The expiration date of A points is one year from the date of the last purchase.
2. I would like to purchase with a credit card.
AWe accept VISA, MASTER, AMEX, Diners Club, and JCB credit cards. You can also use PayPay online payment.
3.Is it possible to cancel after ordering?
APlease refer to the Terms of Use for details .
4. May I have a receipt?
AIf you need a receipt, please let us know after placing your order. We will send you the PDF file by e-mail.
5. I haven't received a confirmation email after ordering
AThe order confirmation e-mail is sent to the customer's registered address at the moment the product is ordered, but if the mobile phone address is registered, the e-mail from our company may not be delivered.
6. Can I customize the doll after purchasing it?
APlease feel free to do as much as you can. Please contact us for customization that you cannot do by yourself.
7. I received a damaged doll. Do you accept repair requests?
AWe accept repairs, customization, and sex change.
8.Where should I contact you?
Please contact the A LINE official account .
9. When I have my own product page created, I am worried that someone else will purchase the product before I can purchase it.
AYou can password protect the product page so that only you can purchase it.
10. I would like to personally sell handmade clothes, hats, shoes, etc. using dolls as models.
APlease feel free to use handmade clothes, hats, and shoes (for corporations, please contact us). However, it is limited to those who follow us on Instagram. Other than clothes, hats and shoes, it is not limited to this. In addition, the AYODOLL official account on instagram will be here , so please take care of it.
11.Does the doll change color?
AAll plastic products can be discolored by ultraviolet rays, and our dolls are no exception, but dolls produced after May 23, 2020 have undergone processing to prevent discoloration due to ultraviolet rays. This makes it extremely resistant to discoloration.
